Note for web.de email addresses:
Emails from us are classified as spam by the provider “web.de”. Therefore, we kindly ask web.de users to check their spam folder!

Shipping status update:

As soon as your order has been dispatched, you will receive a confirmation by email. This usually happens within 24 to 48 hours. After shipping, the delivery time within Germany is 1–4 business days. For international shipments (Austria, Switzerland), the delivery time may be 4–8 days.

Due to the high volume of parcels, delivery delays may currently occur. Therefore, we kindly ask you to refrain from shipping status inquiries unless your matter is urgent.

Thank you very much for your understanding and patience!

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If you did not receive an order confirmation, the reason is often the spam protection of your email provider. We kindly ask you to check the spam folder of your mailbox.

You can also track the status of your order online. Please visit the following page: Order Tracking

You can track the status of your order online. Please visit the following page: Order Tracking

Important info: Tracking is only possible manually via an inquiry request and therefore only for parcels that have not arrived 7 business days after shipping. If shipping was already 7 days ago, we will gladly investigate your parcel.

If the shipping was already 7 days ago, you can contact us. Please select "Shipping and Delivery" as your request.

You can track the status of your order online. Please visit the following page: Order Tracking

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