FAQ

We recommend using PayPal or Klarna, as these payment methods are processed immediately. With the payment method SOFORT by Klarna, processing can take up to two days.

For bank transfers, you are welcome to send us a proof of payment so that we can start with the production.

We accept payments via PayPal, Klarna (Sofort, Invoice, Installment plan), bank transfer, Apple Pay, Google Pay, credit card and Giropay.

When paying by invoice via PayPal and Klarna, a credit check is performed by the respective providers. The decision for a purchase is up to the respective provider. Therefore, we have no influence on whether the purchase by invoice is approved.

We would ask you to choose payment by bank transfer or another method. If you send us a proof of payment for your bank transfer, we can start with the production immediately.

If the chosen size of an ordered bracelet does not fit, we can exchange it for you. Please contact us via the contact form to initiate an exchange.

Please note that a complete return is not possible for personalized and on-demand products. If it is not a mistake on our part, the shipping costs are to be borne by the customer.

If the chosen size of an ordered product does not fit or you do not like the product, we can exchange it for you. Please contact us via the contact form to initiate an exchange.

Please note that a return is not possible for personalized products. As a gesture of goodwill, we offer an exchange for products that do not have an engraving on the metal clasp. In this case, the product can be exchanged for another product. The remaining amount will be credited in the form of a voucher. A refund is not possible in this case.

All our products are automatically delivered free of charge in a lovely LOVEFUL gift box.

The prerequisite for canceling an order is that we have not yet produced and shipped the goods. Therefore, orders may only be canceled within the first 12 hours and only before the shipping confirmation. Please check the cancellation policy to see if a return or exchange is possible. If you have any questions, you can contact us via our contact form.

You can place an order through our online shop. To do this, select your desired products and add them to the shopping cart. Then you can enter your data at the checkout and place the order. It is very important that we receive your correct email address so that we can keep you informed about your order.

If you want to track your order and save your order details, we recommend that you create a user account.

Alternatively, you can also place an order as a guest. This way, you do not have to create a user account.

Please visit the order status page to see the details of your orders.